ARTICLE: Why and how to make more of the Voice of your Clients
The voice of your clients – and others you deal with – has potential to play much more of a leading role in the ongoing development and evolution of law firms.
Read the full article here to find out:
- How to harness the voice of your clients.
- The potential wide-ranging positive impact that can have.
- How to make that happen.
- How far and how fast you could/should move.
- How this is likely to develop for you and your competitors.
- Potential next steps for your practice.
First published in the infolaw newsletter, March 2023.
For how we help firms set up client listening today, see Client Listening for Law Firms.
Want to talk through what your clients could be telling you? Let's Talk.
How law firm management teams can give lawyers a better steer on AI: knowledge tools, lawyers and IT working together, an AI Steering Group and use cases.
UK guide for law firms to Microsoft 365 plans and prices, Copilot options and permissions and when to use OneDrive or SharePoint. Updated October 2026.
How law firms choose and implement case and practice management systems: the steps, full costs, risks and AI. A practical guide from Carton & Co.
How AI oversight in law firms is moving from lawyers checking outputs to supervising agents. The four levels firms need to understand.
Microsoft licensing changes give law firms under 300 people Copilot and Purview data protection. What's now included and what to check first.
Discover practical steps for SME law firms to move from AI experimentation to a secure, strategic approach - empowering teams and ensuring compliance.
A free presentation for law firms on winning more residential conveyancing clients from the best prospects, for your planning and team training.
NatWest’s 2025 Legal Report reveals key benchmarks and trends law firm leaders can use to boost profitability, productivity, and strategic growth.
Our Smarter Working Project helps law firms improve how people work, deliver more of what clients value and manage the business more effectively.
Client listening for law firms: a practical guide to hearing what clients value, strengthening relationships and developing your services and people.