
Master client relationships in your law firm: In today's competitive legal market, proactive client engagement is no longer a luxury—it's a necessity. Learn proven best practice and strategies, from active listening techniques to leveraging technology to nurture client relationships. This is blueprint to help you establish and constantly develop enduring client relationships, your services and people in your law firm.

We outline how we recommend that a smaller to medium-sized legal practice should think about and plan any new initiative to replace or upgrade legal technology, thinking primarily about practice and case management systems for law firms with up to 300 people, whatever number of offices and types of legal work. Similar considerations apply when you start to dig deeper into adoption of new CRM and Legal AI (Artificial Intelligence) applications, where our specialist law firm consultants can help too.

Technology in the legal sector is evolving rapidly. Traditional case and practice management is giving way to sophisticated intelligent automation and low/no-code platforms from wider business that are transforming how lawyers work - and will keep moving. There's a lot to learn and it will take time to adapt.





