𝐊𝐄𝐄𝐏𝐈𝐍𝐆 𝐀𝐍 𝐄𝐘𝐄 𝐎𝐍 𝐔𝐒 𝐋𝐀𝐖𝐘𝐄𝐑𝐒: Adoption of Augmented and Automated Intelligence

 It's always useful to monitor and compare developments in the US, Canada and Australia as these legal markets are often early indicators of technology trends and shifts that will also impact in the UK. This review of an extensive research project in the US gives that kind of insight - perhaps as a catalyst to help prompt and plan new initiatives here.

We regard the "AI" discussed here, not as "Artificial" Intelligence, but as both:

🧿 "Augmented Intelligence" - to enhance human decision-making, enabling lawyers to focus on high-value tasks while improving accuracy and efficiency

🧿 "Automated Intelligence" systems designed to streamline routine, repetitive tasks, freeing up valuable human resources for more complex legal matters.

Augmented Intelligence, in particular, reinforces the essential role of the lawyer by providing intelligent assistance rather than replacing human judgement. It’s about complementing human skills, not competing with them - and learning how best to do that.

CHECK OUT THE AI TRENDS here courtesy of Richard Ambrogi.

Now that use of AI can genuinely deliver results across many areas of practice and is quickly accelerating, a key challenge is getting people engaged and informed about AI's potential and implications. Resistance to change, lack of understanding, and misconceptions around AI can hinder implementation. To drive effective adoption, lawyers should be actively working on:

🌈 Education & Training: Providing tailored workshops and continuous learning programs to enhance digital literacy and demonstrate AI’s practical benefits.

🌈 Transparent Communication:  To clearly articulate how Augmented and Automated Intelligence improve workflow efficiency, reduce mundane tasks, and enhance client service.

🌈 Internal Champions: It is time to identify and empower key individuals within the firm to advocate for AI adoption, demonstrating successful use-cases and tangible results.

By developing initiatives to introduce more Augmented and Automated Intelligence, UK law firms can enhance client service, improve efficiency, and position themselves strategically to grow and be more profitable.

Always happy to discuss how we can help you accelerate your AI plans! 

Schedule a free Teams call here >>

Author Bio

Allan Carton is Lead Consultant at Carton & Co, specialist consultants to UK law firms on technology adoption, client relationships and business development. A qualified solicitor with an MBA from Alliance Manchester Business School, Allan has advised over 200 UK law firms since transitioning from legal practice in 1990. He works directly with managing partners and senior leaders as an independent sounding board — helping firms make confident decisions on AI, legal technology and client strategy.

Connect with Allan on LinkedIn | Carton & Co